❓ Frequently Asked Questions
Find answers to your questions about ld98 right here
This page has detailed answers to all your questions about deposits, withdrawals, accounts, and support.
Whether you are new to ld98 or a returning player, questions come up from time to time. Having trouble making a deposit? Not sure how long a withdrawal takes? Or did you forget your password? This FAQ page was created for exactly that reason — to bring together the most commonly asked questions and answer them clearly in one place. Browse the sections below to find what you need; if you still have questions, our 24/7 support team is always ready.
Frequently Asked Questions
Withdrawals
Once a withdrawal request is approved at ld98, the money usually reaches your bKash, Nagad, or Rocket account within 30 minutes to 3 hours. While the request is being processed, your account will show a "Pending" status. Even during peak hours, it should not exceed this timeframe. If the money does not arrive within the specified time, please notify our support team via live chat.
Yes, withdrawals must always be made to a bKash, Nagad, or Rocket number registered in your own name. This is an important security rule — sending money to a third party's wallet is outside ld98's policy. The same rule applies to deposits. Following this rule keeps your account secure and speeds up the withdrawal process.
After receiving a welcome bonus, you must meet the wagering requirement before you can withdraw bonus funds. For example: if you deposit ৳1,000 and receive a ৳1,500 bonus, you must place bets totalling 25 times that ৳1,500 bonus — meaning ৳37,500 in total — before you can withdraw your bonus winnings. The wagering is calculated on the bonus amount only, not on the combined sum of the deposit and bonus.
The minimum withdrawal amount at ld98 is ৳1,000. If you submit a withdrawal request for less than this amount, the system will not process it. So only request a withdrawal once your balance is ৳1,000 or more. This rule applies equally to bKash, Nagad, and Rocket.
Account & Login
Yes, you can log in to ld98 from any device or browser using your correct username and password. However, the first time you log in from a new device, there may be a verification step for security purposes. If you use a public or shared device, make sure to log out after your session and avoid saving your password.
To register at ld98, you need a valid mobile number, a unique username, and a strong password. Having an active mobile banking wallet (bKash, Nagad, or Rocket) registered in your name will let you deposit and withdraw without any issues. Please note that you must be at least 21 years old to register at ld98.
If you forget your password, use the "Forgot Password?" option on the login page. Enter your registered mobile number or username and you will receive instructions to reset your password. If you run into trouble with this process, contact us directly via live chat — the support team will verify your identity and help you reset your password.
Your username must be unique and should generally be a combination of English letters and numbers. For your password, using a mix of uppercase and lowercase letters, numbers, and special characters will keep your account more secure. Avoid easily guessable passwords such as your date of birth or "123456". Your password should be known only to you — do not share it with anyone.
No, each person is allowed only one account at ld98. Attempting to open multiple accounts may result in all of them being closed, and there is a risk that all balances will be voided. If you are having trouble logging in to your existing account, do not open a new one — contact support directly instead.
Contact & Support
ld98 currently has two active support channels. The first is live chat — you can chat directly from any page on the site and get immediate help. The second is email support — for complex or detailed matters, write to [email protected]. Both channels are available in Bengali and English.
Having a few pieces of information ready before speaking with the support team will help resolve your issue much faster: your username or registered mobile number, a brief description of the problem, the approximate time the issue occurred, and a relevant transaction ID or screenshot (if available). Providing these details allows the support team to verify quickly and take action.
ld98's support team is able to assist in both Bengali and English. You can ask your questions in Bengali — support agents will reply in Bengali. This arrangement was made with Bangladeshi players in mind, so that no one is left without help because of a language barrier.
Yes, ld98's support service is available 7 days a week, 24 hours a day. Whether it is night or day, Eid or a regular day — you can reach us via live chat or email at any time. No matter when you need help according to Bangladesh Standard Time (UTC+6), you will receive a response.
Deposits
The minimum deposit amount at ld98 is ৳100. You can add funds to your account with as little as ৳100 via bKash, Nagad, or Rocket. If you want to start with a small amount, this option is available to you.
To deposit via bKash, first log in to ld98 and go to the "Deposit" section. Select bKash there and you will receive a payment number and instructions. Use "Send Money" in your bKash app to send the money to the specified number, then fill in the transaction ID correctly. Send from a bKash number registered in your own name — sending from a third party's number is not allowed.
ld98 does not charge any separate processing fee on deposits. However, your mobile banking operator (bKash, Nagad, or Rocket) may apply their own transaction charges — this depends on the respective service provider's policy and is beyond ld98's control. Check your wallet app's fee policy once before making a deposit.
Occasionally, deposit credits may be slightly delayed due to technical reasons. If the balance does not show up within 15-20 minutes of sending the money, keep your transaction ID and time handy and inform support via live chat. They can verify quickly and process it manually. Without a transaction ID, resolution may take longer.
Absolutely. At ld98, you can easily deposit money through bKash, Nagad, and Rocket — three mobile banking services. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount for all three methods is ৳100 and the process is the same — log in, go to the "Deposit" section, and choose your preferred method.
Still have questions?
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